FAQs

Payment

How do I place a return or exchange?

We offer you a 100% money back guarantee on all our products. You can send back your purchased item to us within 30 days upon receipt. All returned items are subject to inspection before we process a refund or exchange.

For our detailed refund policy, please read here.

What if my credit card payment is declined?

If your payment didn’t go through, it can be due to the following:

  • Your card details doesn’t match what you’ve entered into our system
  • Your card is expired
  • Your debit card doesn’t have enough funds

Double check ALL the details you input in your order form and make sure that your card has enough balance to make the payment.

When will my credit card be charged?

If you use a credit card to pay for your purchase, it will be charged as soon as your order is accepted and processed.

Can I use my PayPal balance to pay?

Unfortunately, PayPal does not allow balance payment for addresses outside the US.

What payment options do you have?

We allow credit card payment via PayPal. All major credit cards are accepted including Visa, MasterCard, American Express, HSBC, and JCB, among others. You can also use prepaid debit cards such as PayMaya.

Direct bank transfer to our BPI or BDO accounts is also accepted. Our bank details are all available upon checkout.

At the moment, we do not offer cash on delivery (COD) just yet. However, we are working on integrating this option and will hopefully soon be available for our customers.

Shipping

Can I edit my shipping address?

If you placed an incorrect address or wish to ship your order to a different destination, please contact us via our Contact Us page.

You may only update your shipping address as long as we have not dispatched your order for shipping yet. If you already received a shipping confirmation email from us, then we can no longer edit the address.

How can I track my order?

Once your order is dispatched, you will receive an email notification with your tracking details. Tracking information are usually available within 24 hours after pick up.

If the tracking number we sent you is not working even after 24 hours, please reach out to us immediately through our Contact Us page.

When will my order ship?

Our shipping timeline includes placing your order, order processing, and then shipping.

Processing takes 1-2 days for non-customized items and 5-7 days for personalized purchases. Once your order is processed, it is shipped immediately within the next 24 hours. Expect to receive your package within 2-3 days for Metro Manila addresses and 3-5 days for all destinations outside NCR.